Here are some of our most frequently asked questions, if you have a question about shipping or returns, or buying and consigning, please visit those tabs on our website. 

 If you have any issues that you are wanting to speak to someone about, whether it be help with ordering, issues with sizing, processing a payment, receiving the wrong item, wanting to cancel an order, if you've entered an incorrect address or anything else please email our customer care team at customerservice@fluent.store and someone will be in touch to help you.


Where are you located?

Our flagship store is located in Perth, Australia. Our address is:

660 Hay Street Mall, Perth WA 6000


What are your opening hours?

Monday - Thursday     10:30am - 05:00pm

Friday                          10:30am - 07:00pm

Saturday                      10:30am - 05:00pm

Sunday                        11:00am - 05:00pm


What is your contact number?

We don't have a phone number, you can contact us anytime in store or at customerservice@fluent.store


Why was my order cancelled?

There are several reasons for an order being cancelled.  We will contact you if your order cannot be fulfilled and provide you an explanation.  Please note that we reserve the right to refuse or cancel any order, for any reason, at our sole discretion.


Are your items authentic?

Fluent sells only 100% authentic product.  We do not accept fakes or counterfeits. We guarantee the authenticity of every item we sell, as we have in-house authentication specialists who inspect all product that is taken in and put up for sale.


When will an item restock?

Restocks of styles and/or sizes depending on the availability within our network of sellers. We cannot predict when a shoe will be back in inventory or available in a specific size.


If an item is listed as worn, is it the same as in the picture?

The picture on the website for worn items are not of the actual shoe, but a stock image, of a brand new pair.  Worn items are priced according to their condition.  If you would like to request pictures of the actual worn pair for sale, you may send a request to info@fluent.store or you can contact us below via our chat now option.


Can't find an answer to your question?

Please either come in store for a chat or send us an email at customerservice@fluent.store