FAQ

Where are you located?

Our flagship store is located in Perth, Australia. Our address is:

683-703 Hay Street Mall, Perth WA 6000

SHOP 119 ENEX

 

What are your opening hours?

Monday - Thursday     10:30am - 05:00pm

Friday                          10:30am - 06:00pm

Saturday                      10:30am - 05:00pm

Sunday                        11:00am - 04:00pm

 

What is your contact number?

We don't have a phone number, you can contact us anytime below via the chat now button.

 

How long does shipping take?

Majority of our orders are processed for shipping within two (2) business days after you place the order. Once the order has been boxed and a label has been created, you will receive an email confirmation with that information. Domestic AU customers typically receive their purchases within 1-3 business days after dispatch. For the best up to date information regarding shipping times, please see Australia Post website.

 

Why was my order cancelled?

There are several reasons for an order being cancelled.  We will contact you if your order cannot be fulfilled and provide you an explanation.  Please note that we reserve the right to refuse or cancel any order, for any reason, at our sole discretion.

 

What is your return policy?

We do not accept returns or exchanges; all sales are final. A good amount of our inventory is on consignment, meaning we sell items for many individual sellers/consignors.  These consignors are paid out shortly after their item(s) sell, because of this we are firm on our return policy.

 

Are your items authentic?

Fluent sells only 100% authentic product.  We do not accept fakes or counterfeits. We guarantee the authenticity of every item we sell, as we have in-house authentication specialists who inspect all product that is taken in and put up for sale.

 

When will an item restock?

Restocks of styles and/or sizes depending on the availability within our network of sellers. We cannot predict when a shoe will be back in inventory or available in a specific size.

 

If an item is listed as worn, is it the same as in the picture?

The picture on the website for worn items are not of the actual shoe, but a stock image, of a brand new pair.  Worn items are priced according to their condition.  If you would like to request pictures of the actual worn pair for sale, you may send a request to info@fluent.store or you can contact us below via our chat now option.

 

Do you accept trades or size swaps?

Please contact us via our chat now button below to make a trade or size swap request before visiting our store.

 

How can I become a consignor?

Please go to the "Consignment" page located in the drop down menu "Other" for all information regarding consignment.

 

Do you buy shoes off of anyone?

Please go to the "Buyouts" page located in the drop down menu "Other" for all information regarding buyouts.

 

Can't find an answer to your question?

Please contact us via our chat now button below and we will get back to you as soon as possible.